Seller
Wisteriver LLC (Godo Kaisha Wisteriver), Japan
Responsible manager
[TO CONFIRM: name of the representative]
Address
[TO CONFIRM: registered address. Disclosure “without delay upon request” is also an accepted format]
Phone number
[TO CONFIRM: contact phone number, or “disclosed without delay upon request”. Email is the preferred contact method]
Website
https://festory.jp
Prices
As displayed on each experience package page (Japanese consumption tax included). [TO CONFIRM: tax-included pricing]
Charges other than the price
None. Internet connection charges are borne by the customer.
Payment method
Credit card (via Stripe)
Payment timing
Payment is made when the booking procedure is completed.
Delivery of services
Provided on the festival date stated on each experience package. Where pre-event lectures etc. are included, details are sent after the booking is confirmed.
Cancellation and refunds
[TO CONFIRM: cancellation policy not yet fixed. Example — full refund up to 14 days before the festival / 50% up to 7 days before / no refund thereafter] If the festival itself is cancelled, the full amount will be refunded to the card used for payment.
System requirements
Current major browsers on iOS / Android / desktop (Safari, Chrome, Edge, Firefox).